Terms of service

Last updated: May 12, 2026

These Shop Terms of Service (the "Shop Terms") apply to purchases made through the RIDE Indoor Cycling online shop at shop.ride-indoorcycling.com and related checkout pages (the "Shop"). The Shop is operated by RIDE Holdings LLC, on behalf of itself and its subsidiaries, doing business as "RIDE Indoor Cycling" ("RIDE," "we," "us," and "our").

By visiting the Shop, placing an order, or purchasing merchandise, you agree to these Shop Terms, our Privacy Policy, and any policies referenced at checkout. If you book or attend classes, use our studios, or use our booking platform or mobile app, your use of those services is also governed by RIDE's general Terms of Service at https://www.ride-indoorcycling.com/terms-of-service/.

Products

The Shop offers a curated selection of RIDE merchandise and related products. Product availability, descriptions, colors, images, prices, and inventory may change without notice. We try to display product colors and images accurately, but actual colors may vary depending on your device and screen settings.

We may limit quantities, discontinue products, decline orders, or cancel orders when necessary, including because of inventory errors, pricing errors, suspected fraud, or operational constraints.

Orders And Payment

When you place an order, you are offering to purchase the items in your cart. Your order is accepted when we confirm it and process payment. We use Shopify and its payment providers to process Shop orders. We do not store full payment card numbers on our systems.

Prices shown in the Shop do not include applicable taxes, shipping, or other charges unless stated otherwise. Taxes and shipping charges are calculated at checkout.

Shipping And Pickup

Orders may be available for shipping, studio pickup, or both, depending on the items in your cart and the options shown at checkout. Shipping and pickup are governed by our Shipping Policy.

For studio pickup orders, your item is not ready for pickup until you receive a ready-for-pickup notification from RIDE or Shopify. If an item cannot be located or set aside after you place a pickup order, we may cancel and refund the affected item or order.

Returns And Exchanges

Returns and exchanges are governed by our Refund Policy. We may require proof of purchase, order number, or other reasonable information before processing a return, exchange, or refund.

Customer Accounts

You do not need a Shopify customer account to place a Shop order. RIDE's class booking accounts are managed separately through our booking platform. A Shopify account, if available, is not a RIDE class account and does not replace your RIDE booking account.

Intellectual Property

The Shop, including text, graphics, images, logos, product names, designs, and other content, is owned by RIDE or its licensors and is protected by intellectual property laws. "RIDE," "RIDE Indoor Cycling," and the RIDE logos are trademarks of RIDE Holdings LLC. You may not copy, reproduce, distribute, sell, or create derivative works from Shop content without our written permission.

Third-Party Services

The Shop is powered by Shopify, which enables us to provide online shopping, checkout, payment processing, order management, and related services. Sales made through the Shop are sales between you and RIDE. Shopify is not responsible for the products you purchase from RIDE or for RIDE's fulfillment of your order.

The Shop may link to third-party websites or services. We are not responsible for third-party content, policies, or practices.

Errors And Availability

We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. If an error affects your order, we may contact you, cancel the order, or issue a refund.

Disclaimer Of Warranties

Except as expressly stated by RIDE, the Shop and all products offered through the Shop are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.

Limitation Of Liability

To the maximum extent permitted by law, RIDE and its affiliates, owners, officers, directors, employees, agents, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, or replacement costs, arising out of or related to the Shop or any product purchased through the Shop.

To the maximum extent permitted by law, RIDE's total liability for claims arising from a Shop order will not exceed the amount you paid for the product or order giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless RIDE and its affiliates, owners, officers, directors, employees, agents, contractors, and service providers from claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of your breach of these Shop Terms, your misuse of the Shop, or your violation of law or third-party rights.

Governing Law

These Shop Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Subject to any dispute-resolution provisions in RIDE's general Terms of Service that apply to your relationship with RIDE, any judicial action relating to these Shop Terms must be brought in the federal or state courts located in Travis County, Texas.

Changes

We may update these Shop Terms from time to time. The updated version will be posted with a revised "Last updated" date. Your continued use of the Shop after changes are posted means you accept the updated Shop Terms.

Contact

RIDE Holdings LLC
3201 Bee Caves Road, Suite 105
Austin, Texas 78746

Email: shop@ride-indoorcycling.com
Phone: (512) 505-8401