Refund policy

Last updated: July 29, 2026

This Refund Policy applies to merchandise purchased through the RIDE Indoor Cycling online shop at shop.ride-indoorcycling.com. It supplements RIDE's general policies at https://www.ride-indoorcycling.com/. Class packages, memberships, and bookings are handled separately through our booking platform and are not covered here.

Returns And Exchanges

RIDE Indoor Cycling will accept, for return or exchange, items that are in new condition, unworn, and with tags attached. For a full refund or exchange, items must be received in studio within 30 days of the original purchase date.

Bring the item and your order number or confirmation email to the front desk at Westlake or Hughes Landing, and our team will help you. Returns and exchanges — including for shipped orders — are handled in studio.

Sale Items

Items purchased at a sale or promotional discount — including everything offered through a limited-time or warehouse sale — are final sale and cannot be returned, exchanged, or refunded. This does not affect your rights if an item arrives damaged, defective, or not as described, which we'll always make right.

Refunds

Approved refunds are issued to the original payment method — for in-studio returns, at the time of return. It can then take a few business days for your bank or card provider to post the refund to your account. Original shipping charges are non-refundable, except where an item arrived damaged or an order was fulfilled incorrectly.

Pickup Orders We Cannot Fulfill

If you place a studio pickup order and the item cannot be located or set aside when our team prepares it, we will contact you and refund the affected item or order.

Damaged Or Incorrect Items

If an item arrives damaged, or you received the wrong item, contact us at shop@ride-indoorcycling.com with your order number and a description of the issue. Photos help. We will make it right.

Contact

For questions about returns, exchanges, or refunds, contact us at shop@ride-indoorcycling.com.