Shipping policy

Last updated: [DATE]

This Shipping Policy applies to merchandise orders placed through the RIDE Indoor Cycling online shop.

Shipping

Shipping is available for eligible merchandise orders. Orders that are shipped are fulfilled from our warehouse or designated fulfillment location.

Shipping options, costs, and estimated delivery times are shown at checkout. Delivery estimates are not guarantees. We are not responsible for delays caused by carriers, weather, incorrect addresses, or events outside our control.

When your order ships, you will receive a shipping confirmation email if tracking is available.

Studio Pickup

Studio pickup may be available for eligible items at select RIDE locations, including Westlake and Hughes Landing when shown at checkout.

Please wait until you receive a ready-for-pickup notification before coming to pick up your order. Your order is not ready until our team has physically set it aside and marked it ready for pickup.

To pick up an order, please provide your name or order confirmation at the front desk. Pickup verification is intended to be simple and practical for RIDE customers.

Pickup Availability

Pickup availability depends on inventory at the selected studio. Although Shopify may show available inventory at checkout, an item is not fully confirmed for pickup until staff has pulled and set aside the item.

If an item is unavailable when our team prepares your pickup order, we will contact you and may cancel and refund the affected item or order.

Split Orders

Some orders may contain items that ship and items that are picked up, or items fulfilled from different locations. If this applies, checkout or order notifications will show the available fulfillment options.

Incorrect Addresses

Please review your shipping address before placing your order. We are not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Lost Or Damaged Shipments

If your order appears lost or arrives damaged, contact us at welisten@ride-indoorcycling.com with your order number and a description of the issue. We will review the issue and work with you on next steps.

Returns And Exchanges

Returns and exchanges are governed by our Refund Policy. Shipped merchandise may be eligible for return or exchange in studio, subject to that policy.

Contact

For questions about shipping or pickup, contact us at welisten@ride-indoorcycling.com.